FAQs

• What payment options do you offer to your customers?

  At present, our business only offers the cash-on-delivery method of payment for all our orders. Using cash on delivery, we want to establish a strong relationship with our clients, which is based completely on trust and reliability. Our focus on COD ensures greater transparency as well.

• Do you deliver outside of Hong Kong?

  Unfortunately, at present, we do not deliver outside the territory of Hong Kong. All our operations at Lymati are limited to the region of Hong Kong. We are looking to add more locations in the near future. Until then, we thank you for your patience and interest in Lymati.

• How do I place an order with your brand?

  We have come up with a smooth and seamless process for placing your orders with us, which is extremely simple as well. All you need to do is visit our website, go to our online shop, select the product you want to purchase, add it to your shopping cart, and proceed to place your order.

• Are all your products made from premium materials?

  Yes, all our products are made from 100% premium materials that are ethically sourced. We make sure that our products are largely sustainable, durable, and efficiently crafted. All our products are crafted with a greater attention to detail and are handcrafted to perfection.

• Do you offer returns and refunds?

  Yes, our business offers comprehensive returns and refunds, especially, if the fault lies in our product. However, be noted that we do not entertain unwarranted claims and changes in the mind of the customers. Read our Return and Refund policy to know more about this aspect.